Shipping & Returns

We aim to get your tasty goodies out to you as soon as possible and we dispatch all parcels the next working day at the latest of the order having been placed. We will keep you up to date via e-mail when your order is dispatched. You should also receive an e-mail from our courier, Royal Mail, to advise you of expected delivery. If you’ve got a Chomp & Chew account, please make sure your address details are up to date so that we can deliver your order correctly. Standard delivery charges for England & Wales are detailed below.

Delivery cost

All orders are free delivery.

Returns Policy

Thank you for your purchase. We hope you are happy with the item(s) received. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange within 30 days of receiving the item. Please see below for more information on our return policy.

Incorrect or Missing Items

If we have sent you an incorrect item, please notify us by emailing hello@purestoic.com as soon as possible and we will advise you on the next step. If an item is missing from your order, please get in touch and send us a copy/photo of your despatch note accompanying your order. Please note we cannot re-send or issue you a refund without a copy of the despatch note.

Exchange/Refund

We hope your woofer is totally in love with the items received and he/she is busy chomping away on some delicious chews and giving you some much-needed peaceful time. However, should this not be the case, you are welcome to return the item(s) to us within 30 days of receipt. We are happy to offer you either an exchange, a refund, or store credit. Please note that returned items must be in their original packaging, complete and in perfect condition. When returning items, please obtain a proof of posting as we cannot accept responsibility for parcels lost in transit. Please use appropriate parcel protection when returning an item to us as we cannot accept liability for returned packages damaged during their journey back to us. Please note that delivery charges are non-refundable if you’ve simply changed your mind with regards to your purchased items. Please remember to include a note in your parcel detailing your name and address, order number, reason for return and preferable compensation method (exchange, refund or store credit).

Damaged Item(s)

We take appropriate care to ensure that your parcel reaches you in perfect condition, however, should not this be the case, please get in touch.